Shipping, Returns, and Warranty
Our Shipping Policy
PLEASE NOTE: Due to current industry-wide shipping disruptions, some shipments may be delivered later than the carrier-quoted transit times. We are doing the best we can to meet the expectations of our customers and have all of our products delivered in a timely manner. If you have questions about the status of your order please contact our customer service team.
After your order processes, you will receive an email with you order confirmation and expected arrival date. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order. You can also track the status of your order using our tracking page.
We offer free ground shipping on all orders within the contiguous United States. Most orders require 1 to 2 business days to process. We do not process orders on Saturdays, Sundays, or holidays.
For Express delivery, orders must be placed before 2pm EST or they will be shipped the next business day. Express delivery options are only available within the contiguous US and are not available for X Series 30 and Luxeve fire pits. Rates are calculated at checkout.
Standard Ground - Free delivery 4 to 12 days after processing. Delivery rates to Alaska and Hawaii are calculated at checkout and orders can be expected to arrive 14 to 21 days after they are processed.
FedEx Express Saver - Orders will be delivered 3 business days after the package is shipped.
FedEx Standard Overnight - Orders will be delivered by the end of the next business day.
Currently, we only offer international shipping to Canada. Orders to Canada can be expected to arrive within 7 to 14 days after they are shipped and rates will be calculated at checkout.
Once an order is submitted, it cannot be modified. If you wish to cancel your order, email email@example.com as soon as possible and we will do our best to accommodate your request.
Our Returns Policy
If you receive your order and are not 100% satisfied, we offer free returns for a refund within 30 days of arrival, excluding the X Series 30 and Luxeve fire pits. If you are returning an X Series 30 or Luxeve fire pit, you will be responsible for return shipping. Express or Overnight shipping costs will not be refunded on any orders.
To be eligible for a refund, all products must be unused and in their original condition. Any item that is not in its original condition or is damaged or missing parts for reasons not due to our error, will result in a partial refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3-7 business days.
We’ve got you covered! When your fire pit arrives, it has already been measured according to our quality standards. However, on the off chance that something is wrong with your fire pit when it arrives like a weld breaking or a manufacturing defect, we offer a limited lifetime warranty to cover these kinds of issues. For fire pits or accessories damaged in shipping, please contact our customer service team with photos and information at firstname.lastname@example.org. A team member will review and offer a credit or replacement based on the extent of the damage.
We guarantee that your fire pit won’t rust through or burn through for up to 5 years after your purchase. If your product is covered by this warranty, we will repair or replace your product with a new one free of charge. If your product has been discontinued, you’ll receive a replacement of equal or lesser value.
You’ll also want to note that the patina on the Corten fire pits is a natural iron oxide surface coating and is not covered by this warranty. There’s no warranty on material finishes, as some of the materials we use may form natural signs of aging with use.
If you think there may be something wrong with your fire pit, and you want to know if it’s covered by this warranty, check out our fire pit warranty here. See our X Series Furniture warranty here. If you have any further questions, feel free to contact us. We are here for each of our customers and happy to help however we can.